Frequently asked questions

The average processing time (from confirmation to shipping) for an order is 2 to 3 working days (Monday to Friday, except bank holidays), exceptionnally up to 5 days. For personnalized products (your creation) : processing 3 to 7 days. You will receive an e-mail with tracking details of the parcel upon shipping.

If your order is urgent, please let us know in the comments area.

Delivery with Colissimo :
– Metropolitan France: 24 to 48 hours
– For other countries, you can get an estimate of the delay here : https://www.laposte.fr/particulier/outils/calculateur-de-delais

Delivery with UPS or FedEx :
2 to 7 days depending on the destination.

We ship our products all over the world (with the exception of a few countries, including Bulgaria, Russia, Ukraine, Turkey, Israel).

Depending on the country of delivery, orders are shipped via La Poste with tracked Colissimo or with a carrier (UPS or FedEx).

Shipping costs:

• Mainland France and Monaco: 6.50€ incl. taxes per order, free shipment for orders over 150€
• Austria, Belgium, Denmark, Germany, Italy, the Netherlands, Portugal, Spain,  Switzerland : 11€ incl. taxes per order
• Shipping costs for other countries: shipping costs are automatically calculated when ordering, according to the weight of the parcel and the country of delivery. You will be able to see the amount in your basket before the order confirmation.

We are aware that for some destinations our shipping costs are high. Unfortunately, the shipment of perfume products is subject to regulatory constraints, as products containing alcohol are classified as dangerous goods. This limits the possibilities of air transport and has an impact on cost. If you wish to order only products without alcohol content (=cosmetics, soaps, shower gels, candles), please contact us and we can send you our quote including economy shipping.

The shipping costs are non-refundable for parcels not delivered, not claimed, returned and refused.

By default, the prices displayed in the store include 20% French VAT. Once the country of delivery has been selected, the prices displayed will be those applicable to that destination.

You will be able to check the total amount of the order before confirmation and payment.

Delivery to a European Union country: the VAT applicable to distance selling is that of the destination country.

Delivery to non-EU countries: products are invoiced exclusive of VAT (i.e. exclusive of 20% VAT). Customs duties may be due on delivery.

United Kingdom: following the new export rules put in place for the Brexit, we are currently only accepting orders over £135 (approx. €151).
Products are invoiced exclusive of VAT. UK VAT and any customs duties will be collected by Parcelforce on delivery. Parcelforce will charge a £12 handling fee to the recipient.

Within minutes of your order validation, you will receive a confirmation email.

In this email you will find the summary and status of your order. You can also check the status of your order in your customer account.

The order will be processed only upon receipt and validation of full payment.

You will also receive an email once your order has been shipped, with tracking details.

You can the status of your delivery through your customer account.

In case of problems or unusual delay, please contact our customer service through the contact form.

There is a search function on the website. Some products available in our shops are not in our online boutique; for any request, you can contact our customer service

All our perfumes are manufactured in our laboratory and conditioning rooms located in Grasse; our fragrances are Galimard exclusive creations.

You can order your creation and the matching products on this page.

For any change or cancellation of your order prior to shipping, please contact our customer service as soon as possible : +33 (0)4 93 09 20 00 (from Monday to Friday during office hours), or through the contact form 

Your order can be paid by credit card ((Visa or MasterCard) or bank transfer.

These options will be proposed during the ordering process.

The order will be processed only upon receipt and validation of full payment.

We offer a set of 12 samples (2ml sachets) at a price of 3.33 € (excl. VAT). Free shipping if you order the set alone.

A sample set of the Collection Privée fragrances is also available.

Our products are available in our Factories and boutiques located on the French Riviera and in Paris, in our online shop and at selected retailers. All our points of sale.

Please contact our customer service through the contact form 

Within the EU: in accordance with the European Directive 2011/83, you have a right of withdrawal of 14 days from delivery to return one or more products (in the original packaging and unused). Within the framework of a valid exercise of a right of retraction, only the price of the product(s) purchased and the shipping costs will be reimbursed; the return costs remain at your charge. We can proceed to an exchange of products. If you prefer a refund, it will be done by the payment method used for the order within 14 (fourteen) days following the reception of the returned package.
In all cases, the items must be returned in their original packaging without having been used, accompanied by a copy of the invoice and a letter with your order details.

This guarantee does not apply to customized products (perfume creation at Studio des Fragrances)

Please note we do not accept returns for cosmetic products.

Return costs are the the expense of the buyer.

Return address :

Galimard, 73 route de Cannes, F – 06130 Grasse

Shipping charges are non-refundable for undelivered, unclaimed, returned and refused packages, unless we are responsible.