General terms and conditions
Laboratoire Galimard
Siret : 434 035 630 00012 CCP Marseille 173-64N
We would like to thank you for visiting our website www.galimard.com (referred to as the “Site”)
The sale of our products is made by the company GALIMARD which is headquartered and located at 73 Route de Cannes in Grasse, France.
These current conditions exclusively govern the sale of products made on the website. They are accessible at all times on this website by the buyer.
As a consequence, ordering online implicates the full adherence of the buyer to these general terms.
Customer service
For all information, questions or advice, our guest service is available for you:
- BY POSTAL MAIL :
Parfumerie GALIMARD – Service Client – 73 Route de Cannes – 06131 GRASSE – France
- TELEPHONE : + 33 (4) 93 09 20 00
- E-MAIL : Contact us
Your order
1 Our website: www.galimard.com
Online payment may be made by credit card or bank transfer (OUR : all charges paid by the remitter)
2 By phone
We are available to assist and help you Monday through Friday from 8:30am to 6pm (GMT +1), dial to: + 33 (4) 93 09 20 00.
3 Par postal mail
Print or fill in your order form or write your order on paper and send it to:
PARFUMS GALIMARD – 73 ROUTE DE CANNES – B.P. 42090 – 06131 GRASSE Cedex – France
Prices
All of our prices are quoted tax-inclusive in Euros but exclude postage and packing charges. Prices include French VAT (20%).
All goods dispatched within France or to the European Union countries are invoiced inclusive of VAT.
Delivery to a European Union country: the applicable VAT is that of the country of destination.
All goods dispatched outside the European Union are invoiced exclusive VAT. Customs charges or other local or import taxes may be also due, in which case these sums are payable by the purchaser and if any, will be indicated at the time of delivery and be payable directly to the carrier.
All prices are subject to change at anytime without prior warning.
Our offers
For a minimum order of €30 : one gift, as described on the website and in the basket
For a minimum order of €90 : 5% discount and a second gift
For a mimimum order of €150 : all previous gifts and a third gift
These offers are not valid for perfume workshop reservations or purchases of gift vouchers.
Complimentary gift paper
Please tick the box “gift paper” on each relevant product, and we will provide our paper, so you can wrap your gifts at home.
Delivery
The shipping is organized with Colissimo, UPS or FedEx according to the destination”. You can track your parcel thanks to the tracking number that you will receive by email (for online orders) or by contacting our customer service.
The packing and postage charge is as follows:
- For mainland France and Monaco: 6.50 € per order inclusive of taxes (free shipping for all orders over 150€)
- Andorra, Austria, Belgium, Denmark, Germany, Italy, Ireland, Liechtenstein Luxembourg, the Netherlands, Portugal, St Marin, Spain, Sweden, Switzerland : 11€ per order
- Shipping costs for other EU countries: 18.50€ per order
- Shipping costs to the United Kingdom : 14 € (tax free) per order
- Shipping costs for non-EU countries: the shipping costs depend on the weight of your order and will be indicated with the total of your order
The delivery of the parcel will require signature. In case of absence, the parcel will be brought back to the nearest post office. If you do not pick up your package within the legal time, the parcel will be returned to our factory and you will be charged for a new delivery.
Payment
Reservation of title
Products remain GALIMARD property until full payment of the order is received.
Payments have to be made at the time of placing the order and before shipping.
All orders are due in €uros.
Credit card payment
Secure payment is possible through our online boutique by credit card (MasterCard, Visa).
If you wish, you can also use your credit card information to order by phone or email.
Payment by bank transfer
Charge option OUR. All charges paid by the remitter.
Bank: BNP PARIBAS – 06130 GRASSE – France
Account Name: SARL LABORATOIRE GALIMARD
RIB : 30004 01997 00010180577 52
IBAN : FR76 3000 4019 9700 0101 8057 752
BIC/Swift : BNPAFRPPCAN
Reservations for perfume creations workshop
PAYMENT
Bookings for our perfume creation workshops can be paid by credit card or bank transfer.
For payment by bank transfer, please proceed with payment at the latest 7 days before the workshop.
CANCELLATION AND REFUND
You may cancel your reservation by e-mail to info@galimard.com (only Monday to Friday from 9:00 to 18:00, excluding bank holiday), or by phone on 04.93.09.20.00 (Monday to Sunday from 9:00 to 18:00, including bank holidays).
Your payment will be refunded for cancellations received at least 24 hours before your booking.
If you do not show, your reservation will not be refunded.
PUNCTUALITY
In order to guarantee the best service to all our visitors, we draw your attention to the importance of arriving on time for your appointment. In case of late arrival, if the quality of the service could no longer be assured, we reserve the right to refuse you access to the workshop. In this case no refund will be made.
Return policy
Within the EU: in accordance with the European Directive 2011/83, you have a right of withdrawal of 14 days from delivery to return one or more products (in the original packaging and unused).
Within the framework of a valid exercise of a right of retraction, only the price of the product(s) purchased and the shipping costs will be reimbursed; the return costs remain at your charge.
We can proceed to an exchange of products. If you prefer a refund, it will be done by the payment method used for the order within 14 (fourteen) days following the reception of the returned package.
In all cases, the items must be returned in their original packaging without having been used, accompanied by a copy of the invoice and a letter with your order details.
This guarantee does not apply to customized products (perfume creation at Studio des Fragrances)
Workshop gift vouchers
Gift vouchers are valid for 1 year from the date of purchase.
Gift certificates can only be used for a perfume creation workshop reservation and cannot be cancelled or refunded.
Governing laws
All transactions are governed by French law.
Intellectual property
Trademarks, product names and company names, logos cited herein are the property of GALIMARD.
Data protection
We protect your privacy when you use GALIMARD website, and we guarantee that all personal information supplied to us will remain confidential.
This data enables us to process your order. The commercial and order departments use of your private information will be exclusively for this purpose.
In accordance with the French data Protection Act of 6th of January 1978, revised in 2004, you have the right to access and rectify your personal data by writing to us at Parfums Galimard,– 73 route de Cannes – 06131 Grasse – France.